General Questions
What services does Al Nashama Technical Services offer?
We offer comprehensive property maintenance services including Anti-Slip Treatment, AC Installation & Maintenance, Professional Painting, Plumbing, Electrical Work, Gypsum & Decoration, Deep Cleaning, and Facility Management with Annual Maintenance Contracts.
Which areas in UAE do you serve?
We serve all major communities across UAE including Dubai Marina, Downtown Dubai, JBR, Palm Jumeirah, Business Bay, Arabian Ranches, and many more areas. Contact us to confirm service availability in your specific location.
What are your business hours?
Our regular business hours are Monday to Saturday, 8:00 AM to 6:00 PM. However, we offer 24/7 emergency support for urgent maintenance issues throughout the year.
How quickly can you respond to emergency calls?
We prioritize emergency calls and typically respond within 2-4 hours depending on your location and the nature of the emergency. Our 24/7 support team is always ready to assist you.
Booking & Pricing
How do I book a service?
You can book our services by calling us at +971 56 900 2600, sending a WhatsApp message, emailing info@alnashamatech.com, or filling out the contact form on our website. Our team will respond promptly to schedule your service.
Do you provide free quotes?
Yes! We provide free, no-obligation quotes for all our services. Simply contact us with your requirements, and we'll provide a detailed estimate based on your specific needs.
What payment methods do you accept?
We accept cash, bank transfers, credit/debit cards, and cheques. For Annual Maintenance Contracts, we offer flexible payment plans to suit your budget.
Can I get a discount for multiple services?
Yes, we offer special packages and discounts for multiple services. Our Annual Maintenance Contracts provide the best value with comprehensive coverage and priority service at discounted rates.
Service Quality & Guarantees
Are your technicians certified and experienced?
Yes, all our technicians are highly trained, certified professionals with an average of 10+ years of experience in their respective fields. They undergo regular training to stay updated with the latest techniques and technologies.
Do you provide guarantees on your work?
Yes, we stand behind our work with service guarantees. The specific warranty period varies depending on the type of service provided. We'll clearly communicate the guarantee terms when you book your service.
What if I'm not satisfied with the service?
Your satisfaction is our priority. If you're not completely satisfied with our service, please contact us immediately. We'll work to resolve any issues promptly and ensure you're happy with the results.
Do you use quality materials and equipment?
Absolutely! We use only premium quality materials and state-of-the-art equipment for all our services. This ensures long-lasting results and optimal performance for your property.
Service-Specific Questions
How long does anti-slip treatment last?
Our professional anti-slip treatment typically lasts 3-5 years depending on foot traffic and maintenance. The treatment is invisible and doesn't alter the appearance of your floors while significantly improving safety.
How often should I service my AC?
We recommend servicing your AC at least twice a year - before summer and before winter. Regular maintenance ensures optimal performance, energy efficiency, and extends the lifespan of your system.
What's included in deep cleaning service?
Our deep cleaning service includes thorough cleaning of all rooms, kitchen deep clean, bathroom sanitization, window cleaning, floor cleaning and polishing, and removal of dust from hard-to-reach areas. We use eco-friendly products safe for your family.
What is an Annual Maintenance Contract (AMC)?
An AMC is a comprehensive maintenance package that covers regular inspections, preventive maintenance, and priority service throughout the year. It provides peace of mind, cost savings, and ensures your property stays in excellent condition with minimal hassle.
